Tech and Science

Wallet? Pay? Cash? Card? It’s an Apple payment circus and I’m in the clown car

It was about the third time I found myself standing at a checkout counter, sweating bullets while fumbling with my iPhone like an absolute imbecile, that I began to suspect Apple was trying to kill me. There I was, holding up a line of increasingly impatient people behind me, trapped in the middle of a labyrinth that apparently only tech billionaires and Silicon Valley interns can navigate. I was once again experiencing the needless confusion between Apple Wallet, Apple Pay, Apple Cash, and Apple Card — four services that, for all intents and purposes, should be the same thing. But no. This is Apple, and in true Apple fashion, they’ve managed to turn paying for a latte into a full-blown existential crisis.

Let’s start with Apple Wallet. Innocent enough, right? It’s a *wallet.* It’s in the name. You put stuff in it, presumably digital versions of things you’d carry in a real wallet. But surprise! It’s more like a drawer in your house where you just throw random junk until one day you realize you can’t find anything, and the only way out is to move. Boarding passes, Starbucks gift cards from 2015, and, of course, various digital forms of payment that may or may not work at any given time.

Which brings me to Apple Pay. Now, *this* one I thought I had figured out. You add your credit cards to Apple Wallet, and then you pay with your phone. Simple, right? Oh, how naive. Apple Pay, like some kind of trickster god, decides when and where it feels like working. Is your card linked to Apple Pay? Who knows! Sometimes yes, sometimes no. Is the terminal at the store going to recognize your phone? Flip a coin. If Apple Pay were a person, it’d be that unreliable friend who shows up to your party three hours late, drunk, and without the wine they promised to bring.

Then there’s Apple Cash. This one is basically Venmo for people who want to feel slightly superior while still dealing with the same headaches. I get it. It’s for paying your friend back when you “accidentally” forget your wallet at dinner. But now it also exists in this purgatorial space where it sort of overlaps with Apple Pay and Apple Wallet but not really, because why make anything easy when you can make it Apple-level confusing? The best part? Half the people I know still don’t understand what Apple Cash is, so when you try to send them money, they just stare at you like you’ve handed them the plans for building a time machine.

And let’s not forget the Apple Card, the final boss of this ridiculous saga. Oh sure, it’s a *card*—but not really, because it lives in your phone, even though it’s a physical card you can also get in the mail. And it’s made of titanium. Why? I have no idea. Probably so you can feel a little bit like a spy or a tech mogul when you whip it out at McDonald’s. But the real kicker is that you can only see how much you owe by opening the Wallet app, which leads you back to the digital junk drawer I mentioned earlier. It’s like the financial equivalent of a prank show.

In the end, I think the problem is this: Apple has taken something that should be straightforward—paying for things—and layered it with so much unnecessary complexity that it feels like a pop quiz every time you try to buy a sandwich. You can be forgiven for mixing up Apple Wallet with Apple Pay, or wondering whether Apple Cash can be used to pay for something or if you need the Apple Card. It’s all part of the game, a maddening cycle of swiping, tapping, and cursing in front of bewildered cashiers.

But hey, at least the titanium card makes a nice *clink* when I toss it on the counter in defeat.

Joe Ditzel

Joe Ditzel is a keynote speaker, humor writer, and really bad golfer. You can reach him via email at [email protected] as well as Twitter, Facebook, Google+ and LinkedIn.